Colgate Community Garden Challenge - FAQ

Signing up is easy. Simply create an account on our website www.terracycle.co.nz and be sure to choose “BSBF teachers Kit” in the drop down menu under the “How did you hear about us” option. If you do not select "BSBF teachers Kit", you will not be entered into the promotion. 

You will need to provide:

1) a contact person to oversee the programme at your school

2) a valid email address

3) a valid mailing address

Once you've created a TerraCycle account, head to the Bright Smiles, Bright Futures page and click 'Join the programme'. 

You can start collecting straight away!

If you already have a TerraCycle account* and would like to make sure you've signed up to the 2017 BSBF competition, please follow the steps below:

1. Login to your TerraCycle account

2. Click on 'Profile' in the top right corner of the page 

3. Head to 'Personal Info' on your profile and click 'Edit your profile' 

4. Scroll down on the form to 'How did you hear about us' and select 'BSBF Schools Kit' option 

5. Now that you have updated your profile, make sure you save your update by clicking the 'save' button at the bottom of your profile page. 

6. Head back to the BSBF Recycling Programme page to now join the programme and click 'Join Programme' at the top of the page

Please note you can be a member of the Colgate Oral Care Recycling Programme and BSBF Recycling Programme, however you must follow the steps above to indicate you are part of the 2017 BSBF competition.

*Make sure your TerraCycle account profile includes your school's name and details 

When you are ready to send in a shipment, click "REQUEST A POSTAGE LABEL”. Select the "Send Me a Postage Label" option and TerraCycle will email a New Zealand Post pre-paid return label to you. Print the pre-paid label and affix it to your reused box or bag and bring it to a local New Zealand Post Office. 

No. You may send in any size shipment up to 22 kilos through this programme. However, you must send in at least 1 kilogram of oral care waste to earn the TerraCycle points donation. Units per shipment are calculated based upon weight. Oral Care waste will be counted based upon an average weight of 0.00907185 kgs per piece of waste.

For each shipment over one kilogram, your location will earn 2 points or $.02 per unit for the school or charity of your choice.

Please check back frequently to see your status update. If there is a serious problem with collection status please call Programme Services at 0800-474-016 or e-mail customersupport@terracycle.co.nz

Nope! You will be able to request pre-paid New Zealand Post shipping labels from our website through your online account. This will bring your oral care collections back to our factory to be recycled into other TerraCycle products! You win, we win, and the environment wins!

Yes. You can select, add or change your preferred charities via your account on the TerraCycle website. Simply log into your account at www.terracycle.co.nz and click on the "MY IMPACT" tab. To add a new preferred charity to your account, please select the "Manage Charities" link. Please note that during the cheque out process when redeeming points, you will also be given a chance to choose an existing charitable gift and update or change your preferred charities. You can also call 0800-474-016 or email customersupport@terracycle.co.nz with the charity name, address and contact person.

You must redeem your points for a cash donation via your account in order for a cheque to be disbursed to the charity of your choice. Please note, there is a minimum of 1,000 points or $10 needed for each cash donation.

Cash donations are mailed directly to the charity, twice a year in June and December. All cash donations requested between 1 May and 31 October will be disbursed in December. All cash donations requested between 1 November and 30 April will be disbursed in June.

You can redeem your points at any time for a cash donation (cheque) to any non-profit or charitable organisation, including schools. Please keep in mind that there is a minimum of 1,000 points or $10 needed for a cash donation.

Cash donations are mailed directly to the charity, twice a year in June and December. All cash donations requested between 1 May and 31 October will be disbursed in December. All cash donations requested between 1 November and 30 April will be disbursed in June.

If for any reason you need to change or update your information, please select the PROFILE tab (located on your account) and then simply click "Edit My Profile". If you still need assistance or have questions please contact Customer Support at 0800-747-016 or email customersupport@terracycle.co.nz 

No. Individuals, parents, teachers or student groups can sign up on behalf of their school and have only one BSBF Recycling Programme account. Any additional accounts will be suspended.

You will need to provide:

1) a contact person to oversee the BSBF programme at your location

2) a valid email address

3) a valid mailing address.

We welcome anyone from any New Zealand Primary School to join in our recycling efforts through the Bright Smiles, Bright Futures Recycling Programme! There are some practical considerations your organisations should keep in mind. For example, our programme is not designed to accommodate recycling centres.

TerraCycle® Free Recycling Programmes are open to everybody in New Zealand, no matter where you are.

We accept any brand of used toothpaste tubes, toothbrushes, plastic toothbrush packaging, interdental brushes, wisps, pumps, stand up toothpaste bottles and any kind of non-electric toothbrush or toothpaste tube and all affiliated non-recyclable packaging. Please use the full product before sending it in.

Please log into your account on the TerraCycle website. Select the “Free Recycling Programme” tab and then the option “Remove this Programme” located under the Bright Smiles, Bright Futures Oral Care Recycling Programme.